Shipping & Return
Shipping
Orders will be dispatched in 1-3 working days
Return / Refund
Due to the nature of vintage items, we do not accept any returns, all purchases are final, and refunds and returns are not possible. Before you purchase, please double check the measurements, product description, and images carefully. Don't hesitate to open up the chat box if you need to confirm additional details with us. We're happy to help ;)
Please note that Lorinate cannot assume responsibility for expenses incurred due to returned packages resulting from unclaimed shipments or incorrect addresses provided by the customer. In the event that a package is returned to us, please be aware that the customer will be responsible for the re-shipping fee, as the original shipping label will no longer be valid. We will reach out to the customer and provide a link to repurchase the shipping label. Please keep in mind that the original shipping and processing fees are non-refundable. If the customer chooses not to purchase the re-shipping label or if the package is refused by the intended recipient, a restocking fee of 20% will be applicable to the purchase.
Cancellation Policy
If you need to cancel your order, please contact us at hello@lorinate.com as soon as possible. Cancellations are subject to order status. If cancellation is approved, a 10% restocking fee will be charged. Thank you for your understanding.
Damage / Lost
We offer optional third-party insurance through Route during checkout for added coverage. Please note that we cannot be held responsible for any damaged or missing packages if third-party shipping insurance is not purchased at the time of the order. In such cases, it is the buyer's responsibility to file any shipping claims with the carrier and/or insurance company.
Eco Friendly Packaging
We use recyclable boxes, eco-friendly water tape, and recycled kraft wrapping paper for all of our shipments. Rest assured we are taking good care of both you and the planet.
By placing an order, you agree to these terms.