Shipping Policy

Order Processing

All orders are dispatched within 1- 4 business days.

Domestic Shipping (United States)

Shipping Carrier: We offer shipping via UPS.

Orders over $1,000 USD are shipped fully insured at no additional cost and require a Direct Signature upon delivery.

Orders over $4,000 USD are shipped via UPS 2-Day Air or UPS Next Day Air, depending on the shipping method selected at checkout. These shipments are fully insured at no additional cost.

For added security, orders over $4,000 USD require an Adult Signature with ID Verification upon delivery. The name on the government-issued photo ID presented at delivery must match the recipient’s name on the shipping address.

Customers with orders over $1,000 USD may also choose Adult Signature with ID Verification at checkout instead of Direct Signature for additional security.

These shipping and signature requirements are in place to help protect both our customers and Lorinaté against fraud, unauthorized deliveries, and package theft.

 

Returned Packages: If a package is returned to us due to refusal at delivery or because of an incorrect address provided by the buyer, we will contact you to arrange for reshipment. The customer will be responsible for all reshipping fees. If you choose not to pay for reshipment, a restocking fee of 20% of the total order amount will be charged. Please note that original shipping fees are not refundable.

Damage / Lost: We offer optional third-party insurance during checkout for added coverage. Please note that we cannot be held responsible for any damaged or missing packages if third-party shipping insurance is not purchased at the time of the order. In such cases, it is the buyer's responsibility to file any shipping claims with the carrier and/or insurance company.

International Shipping

Shipping to Canada: We ship to Canada via FedEx/UPS/DHL with a flat rate of $20. Deliveries typically arrive within 2 to 5 working days. For items valued over $1000.

Shipping Internationally (Excluding Canada): We offer international shipping via FedEx/UPS/DHL to many countries. Shipping rates and delivery times will vary depending on the destination, and you can check the exact rate at checkout. For items valued over $1000.

Note: Depending on the area you live in, the carrier might change

Import Fees and Taxes: All international buyers are responsible for any import fees and taxes associated with their order. These fees are not covered by us and must be paid by the buyer upon receipt of the package.

Incorrect Address and Refusal of Delivery: If a package is returned to us due to an incorrect address provided by the buyer, or if the package is refused at delivery or not picked up due to unpaid import fees or taxes, we will contact you to arrange for reshipment. The customer will be responsible for all reshipping fees. If you refuse to pay for reshipment, a restocking fee of 20% of the total order value will be charged. Please note that original shipping costs are not refundable.

Signature Requirement: All international orders require a signature upon delivery to ensure safe receipt.

Damage / Lost: We offer optional third-party insurance during checkout for added coverage. Please note that we cannot be held responsible for any damaged or missing packages if third-party shipping insurance is not purchased at the time of the order. In such cases, it is the buyer's responsibility to file any shipping claims with the carrier and/or insurance company.

 

Return / Refund Policy

All Sales Final: Due to the unique nature of vintage items, all purchases are final. We do not accept returns, and refunds and returns are not possible. Please review the measurements, product description, and images carefully before purchasing. If you have any questions or need further details, don't hesitate to reach out at hello@lorinate.com. We're happy to help!

Responsibility for Returned Packages: Please note that Lorinaté cannot assume responsibility for expenses incurred due to returned packages resulting from unclaimed shipments or incorrect addresses provided by the customer. In the event that a package is returned to us, the buyer will be responsible for the re-shipping fee, as the original shipping label will no longer be valid. We will contact the customer to provide a link to repurchase the shipping label. Please be aware that original shipping and processing fees are non-refundable. If the customer chooses not to purchase the re-shipping label, or if the package is refused by the intended recipient, a restocking fee of 20% of the total purchase will be applied.

 

Cancellation Policy

If you need to cancel your order, please contact us immediately at hello@lorinate.com. Cancellation requests are subject to the status of the order. If your cancellation is approved, a 10% restocking fee will be applied to cover processing costs. We appreciate your understanding.


By placing an order, you agree to these terms.